FLEXSTONE
TELEPHONE: 01858 881171

Privacy Policy

Privacy Policy

Who we are

Our website address is: https://www.flex-stone.co.uk

What personal data we collect & why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Personal data is captured when someone submits a contact form. We may in the future use this information for marketing, but at no point is this information shared with 3rd parties.

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Our site uses Google Analytics to improve our customers experience. Please contact us if you wish to be removed.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

If you have any concerns regarding the use of your data, you can contact us directly.

Additional information

We only gather your information for processing orders. This information is not shared to 3rd parties.

How we protect your data

Our website is fully SSL protected. Orders are encrypted through our payment systems.

What data breach procedures we have in place

Any data breaches will be investigated internally by us and our server supplier.

What third parties we receive data from

We do not share your information with any advertisers or 3rd party organisations

What automated decision making and/or profiling we do with user data

We do not use any automated decision making or profiling with user data.

Industry regulatory disclosure requirements

We abide by the UK Consumers Act of 2015.

Cart

Download our 2023 Brochure

Shipping

We endeavour to deliver all orders where the material is in stock within 5 – 10 working days. On a rare occasion, there is any delay in the delivery for any reason we will inform you by email. We deliver by courier services and will give your contact details to our courier in order to make a successful delivery.

All our products include VAT and Shipping!

Online payments

We use Paypal as our online payment merchant, they are one of the most reputable and secure online payment providers in the world. When going to complete your purchase online you will be redirected to the Paypal site where you can make your payment as a ‘guest’ you do not need to have a Paypal account yourself to do this.

Flexstone Payment